Privacy Policy – M99

This Privacy Policy outlines how M99 collects, uses, and protects the personal information of users who access bet-m99.com. By using our platform, you acknowledge that your information may be handled in accordance with the practices described here. We encourage all users to read this document carefully before using our services. If you have questions or concerns about how your data is managed, you are welcome to contact us directly.

How We Collect Your Information

M99 gathers personal information through a variety of methods depending on how you interact with our platform. When you register an account, make a transaction, or contact our support team, data is collected directly from you. We may also receive information passively through your device and browser when you navigate our website, including technical data such as IP addresses and session activity. In some cases, information may be provided to us by payment processors or other service partners involved in delivering our services.

What Information We Hold About You

The types of personal data we collect and retain may include, but are not limited to, the following:

Full name and date of birth
Email address and phone number
Residential address and country of location
Payment details and transaction history
Account login credentials
Device identifiers and IP address
Correspondence submitted through our support channels

This information is collected only to the extent necessary for us to provide a functional and compliant service to users in Australia and other supported regions.

Why We Use Your Personal Data

M99 uses the information we hold about you for a range of operational and legal purposes. This includes verifying your identity, processing deposits and withdrawals, and maintaining the security and integrity of your account. We also rely on your data to fulfil our obligations under applicable regulatory requirements, including responsible gaming checks and fraud prevention measures. Without access to certain types of personal information, we would be unable to provide you with a safe and reliable experience on our platform.

Cookies and Tracking on Our Platform

Our website uses cookies and similar tracking technologies to improve functionality and understand how users engage with our content. These tools allow us to remember your preferences, maintain session security, and analyse general usage patterns across the site. You have the ability to manage cookie settings through your browser, though disabling certain cookies may affect the performance of some features. Further details about the specific cookies we use can be found in our Cookie Policy, which is available separately on this website.

M99 does not sell your personal information to external parties. However, we may share certain data with trusted third-party providers who assist us in delivering our services, such as payment processors, identity verification services, and technology infrastructure providers. Any third party we engage is required to handle your information securely and only for the specific purposes for which it was shared. We do not permit these parties to use your data for their own unrelated commercial purposes.

Payment Providers and Financial Data

To process deposits, withdrawals, and other financial transactions, M99 works with regulated payment service providers. These providers may receive relevant financial and identity information to facilitate secure transactions on your behalf. All payment-related data is transmitted using encryption standards appropriate for financial services. We do not store full card details on our own servers, and financial data is handled in accordance with the applicable security standards maintained by our payment partners.

How Long We Keep Your Information

Personal data collected by M99 is retained for as long as is necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or reporting obligations. In practice, this means that account-related information may be held for a defined period following the closure or deactivation of your account. Once data is no longer required for any legitimate purpose, it is securely deleted or anonymised in accordance with our internal data management procedures. Users may request information about the specific retention periods applicable to their data.

Your Rights Over Your Own Data

As a user of bet-m99.com, you have certain rights in relation to the personal information we hold about you. You may request access to your data, ask us to correct inaccurate records, or request that we delete information we no longer have a legitimate reason to retain. Requests of this nature can be submitted through our support team, and we aim to respond within a reasonable timeframe. Please note that some requests may be subject to legal limitations where we are required to retain certain data under applicable law. M99 Casino Data Protection practices are designed to respect and uphold the rights of our users wherever reasonably possible.

Updates to This Policy

This Privacy Policy may be amended from time to time to reflect changes in our services, legal obligations, or data handling practices. When material changes are made, we will take reasonable steps to inform registered users, such as by displaying a notice on our website or sending a notification to the email address associated with your account. We recommend reviewing this page periodically to stay informed of any updates. Your continued use of M99 following any change to this policy constitutes your acceptance of the revised terms.

Contacting Us About Privacy Matters

If you have any questions, concerns, or formal requests relating to M99 Casino Personal Information Policy or the way we manage your data, please reach out to our support team through the contact channels available on bet-m99.com. We are committed to addressing privacy-related queries promptly and transparently. Your trust is important to us, and we will always aim to handle your concerns with care and in good faith.